The KYC system doesn’t recognise my ID or picture. What should I do? January 27, 2023 13:55 Updated If you are having trouble during the KYC process, please contact our Client Success team at firstname.lastname@example.org so they can guide you towards a solution. Related articles Is Know-Your-Client (KYC) required to use Ledn? How do I update my account’s email address? How long does the KYC verification take? How do I update my account's physical address? What types of accounts does Ledn offer?