The KYC system doesn’t recognise my ID or picture. What should I do? August 30, 2021 12:40 Updated If you are having trouble during the KYC process, please contact our Client Success team at firstname.lastname@example.org so they can guide you towards a solution. Related articles How do I update my account’s email address? Is Know-Your-Client (KYC) required to use Ledn? How long does verification take? What types of accounts does Ledn offer? How do I update my account's physical address?