Starting with Ledn

Creating an account with Ledn is quick and secure. To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, all clients are required to provide identity verification documents. This guide outlines the necessary steps, requirements, and eligibility criteria.

Am I Eligible to Create a Ledn Account?

• Age Requirement: You must be at least 18 years old to open an account with Ledn. Minors are not permitted to create an account.
• Jurisdictional Eligibility: Ledn's services are available only in eligible jurisdictions. Some regions may not support Ledn’s products due to local regulations. Please contact support for more details on availability in your region.

Note that Ledn currently does not permit the following:

• Duplicate Accounts:  Only one account is permitted per customer although multiple products can be linked to that account.

What are the requirements?

• Government-Issued photo ID: Acceptable forms of identification include a passport, national ID, or driver's license.
• Proof of Address: Submit a document that matches your current residential address (individual customers) or registered address (corporate customers) such as a utility bill, bank statement, or tax document, issued under your name and no older than three months (if issued monthly) or twelve months (if issued annually).
• If Applicable - Source of Wealth / Source of Funds:  Show when, where, and how you obtained the assets held on the Ledn platform (e.g., digital assets held in your Transaction account, Growth account, DCN, or as loan collateral).

Step 1: Visit the Ledn Website

• Go to www.ledn.io and click on “Sign Up” at the top right corner of the page.

Step 2: Provide Personal Information

• First Name
• Last Name
• E-mail Address
• Mobile Number

Step 3: Create a Secure Password

Step 4: E-mail Verification

• Once you have submitted the information, you will receive an e-mail requesting you to verify your e-mail address.
• Look for the e-mail in your Inbox and click on the link to verify.
• Only after successful verification of your e-mail address will your account be registered on the Ledn platform.
• You will be able to view the platform but will not be able to transact until the KYC process is successfully completed.

Step 5: Provide KYC Information (Identity Information)

• Legal first name (Full name required)
• Legal last name (Full name required)
• Date of Birth
• Occupation
• Occupation Industry
• Occupation Sector
• Citizenship
• Political Exposure (Indicate if you are a Politically Exposed Person (PEP), a family member, or a close associate of a PEP)
• Confirmation that the account will not be used for activities on behalf of another person or entity
• Source of Funds/Wealth

Step 6: Provide KYC Information (Residential Information)

• Full street address (including house, unit, or suite number)
• City of residence
• Country of residence
• State, province, or region
• ZIP or postal code
• Citizenship status (e.g., Citizen/Permanent Resident)

Step 7: Provide KYC Information (Asset Information)

• Indicate the main source of your funds
• State your annual household income before taxes
• Specify what you plan to achieve with your Ledn account
• Confirm that all assets were acquired legally and will be used for legal purposes
• Acknowledge that:
  • Ledn is a self-directed platform.
  • Ledn does not provide advice or recommendations regarding digital asset transactions.
  • You are solely responsible for your investment decisions, profits, losses, and tax consequences.

Step 8: Identity Verification

• After completing the information gathering process, click ‘Continue.’
• Upload an image of a valid, government-issued photo ID.

Step 9: Address Verification

• Submit a valid proof of residence document, such as a utility bill.
• Ensure the document:
  • Is issued in your name.
  • Matches the address information you provided.
  • Is no older than 90 days.

Step 10: Await Approval

• If your application passes the automated verification process, you will receive a confirmation message.
• Upon successful KYC completion, you will receive an e-mail confirming that your account is enabled for transactions.

What if the automated verification fails?

• If the automated verification fails, your case will be assigned to a Ledn AML Compliance Analyst for manual review.
• The possible outcomes:
  • Manual approval of your case.
  • Guidance from the Customer Success team for additional steps, such as uploading clearer documentation or a different proof of address.
• Manual reviews typically take up to 48 hours to complete.

Additional Details:

• Security: All personal information is encrypted and securely stored.
• No Credit Checks: Ledn does not perform credit checks during the account setup process.
• Approval Time: Most verifications are processed within 1-2 business days, although delays may occur if additional documentation is needed.

Yes, Ledn offers corporate accounts to eligible businesses. This guide provides an overview of how to create a corporate account and the requirements to get started.

What are the Requirements to create a Corporate Account?

To open a corporate account with Ledn, you will need to meet the following criteria:

• Business Registration: Proof of business registration in an eligible jurisdiction.
• Corporate Documents: A certificate of incorporation, Articles of Association, operating agreement, Register of Shareholders or similar legal documentation.
• Authorized Signatory ID: A government-issued ID for the person authorized to manage the account.
• Shareholder’s ID: A government-issued ID for all shareholders with more than 10% participation. 
• Director’s or Manager’s ID: A government-issued ID for all Directors/Managers.
• Proof of Address: A utility bill, bank statement, or tax document dated within the last three months, showing the business address.

Phase 1: Register Your Corporate Account

1. Create an Account

• Visit www.ledn.io and click Sign Up.
• Use the corporate entity’s name as the First Name and the legal suffix (e.g., Inc., LLC) as the Last Name.
• Enter the company’s email address and create a secure password.

2. Verify Your Email

• Check your inbox for a verification message from Ledn.
• Click the link in the email to verify your address and activate the account.

3. Log In and Verify by SMS

• Sign in using your company email and password.
• Enter the SMS code sent to the registered phone number.

4. Start the Identity Verification Process

• Once logged in, click the “Verify your Identity” banner at the top of your dashboard.
• Provide the following details:
  • First Name: Company name
  • Last Name: Legal suffix (e.g., Inc., LLC)
  • Date of Birth: Use "2000-01-01"
  • Occupation: "Business"
  • Citizenship: Country of operations
  • PEP Status: Indicate if the entity or owners are politically exposed

5. Enter the Company’s Registered Address

• Provide the official corporate address.
• Select "Citizen or Permanent Resident" as the citizenship status (required by platform logic).

6. Select ‘Begin verifying. 

• Once in the ‘Getting Started’ screen, click ‘X’ in the top right corner. This will help create the company’s profile in our system. 

Phase 2: Upload Corporate Documents and Verify Individuals

Once you've completed the initial setup, contact Ledn’s Client Success Team using the Help Center request form. We’ll send you a secure link to complete the next steps.

7. Submit Company Information

• Provide business location and operations details.
• Confirm corporate address and business category.

8. Add Associated Individuals

• Enter the emails of all required individuals:
  • Authorized representatives
  • Shareholders/partners/owners/directors with 10% or more ownership or control

They will each receive a separate email to complete their individual KYC.

9. Upload Corporate Documents

You will be asked to upload the following:

• Certificate of Incorporation
• Articles of Association
• Shareholder or ownership registry
  Register of Directors
• Corporate structure chart (signed by a director)
• Proof of corporate address (dated within the last 3 months)
  Power of Attorney (if the person onboarding is not a director, CEO, CFO, or manager)

Once done, please let the Client Success Team know in the same Ticket so our Compliance Team can initiate the review. 

What Happens Next?

• A Compliance Analyst will review your application.
• Feedback will be provided within 72 business hours via the Client Success Team.
• If needed, additional documentation may be requested to complete onboarding
• Jurisdictional Limitations: Corporate accounts are available only in certain jurisdictions. Check the Eligibility Page  to confirm the eligibility
• No Credit Checks: Similar to individual accounts, Ledn does not perform credit checks for corporate accounts.
• Additional Information Required: After the first review of documentation, Ledn may request for additional information in order to complete the Corporate Onboarding. 

Legal & Compliance Notes: Ledn complies with international regulations for business and corporate accounts, including KYC and AML requirements. Ensure that all provided documents are valid and up-to-date to avoid delays in the verification process.

Yes, completing the Know-Your-Customer (KYC) process is required for all Ledn clients. KYC is a regulatory requirement that helps Ledn verify the identity of its clients and ensure compliance with Anti-Money Laundering (AML) regulations. This article explains the KYC process and why it is necessary.

Why is KYC Necessary?

KYC is a standard process to verify the identity of clients. It ensures that Ledn’s services are not used for illegal activities, such as money laundering or fraud, and helps maintain the integrity and security of the platform.

What Do I Need to Complete KYC?

To successfully complete KYC, you will need the following:

• Government-Issued photo ID: Acceptable forms include a passport, national ID, or driver's license.
• Proof of Address: A document that matches your registered address such as utility bill, bank statement, or tax document, issued under your name and dated within the last three months.
• If Applicable - Source of Wealth / Source of Funds:  Show when, where, and how you obtained the assets held on the Ledn platform (e.g., funds in your Transaction account, Growth account, DCN, or as loan collateral).

Who Needs to Complete KYC?

• All Clients: KYC is mandatory for all users before accessing any Ledn product, including BTC-backed loans, Growth Accounts, or any other service offered by Ledn.
• Corporate Accounts: Businesses must also complete the KYB process by providing corporate registration documents, alongside identification of authorized signatories.

Additional Details:

• KYC Review Time: Most verifications are processed within 1-2 business days.
• KYB Review Time:  You should receive feedback on your application for a corporate account within 72 business hours.
• Jurisdictional Restrictions: Ledn services may not be available in all regions. Be sure to check whether Ledn operates in your jurisdiction before proceeding with KYC.

For more information, please refer to our Terms of Service and Privacy Policy.

Yes, Ledn uses Two-Factor Authentication (2FA) to enhance the security of your account. 2FA provides an extra layer of protection, reducing the risk of unauthorized access by requiring two forms of verification. This article explains how 2FA works and why it’s important for keeping your account secure.

What is Two-Factor Authentication (2FA)?

2FA is a security process that requires two separate verification steps before you can log in to your account:

• Step 1: Enter your email and password.
• Step 2: Confirm your identity using an additional authentication method (SMS or Token-based app).

What types of 2FA are Available at Ledn?

• SMS-based 2FA: When logging in, you will receive a one-time verification code via SMS. Enter this code along with your password to access your account.
• Token-based 2FA: This method uses an authenticator app (such as Google Authenticator or Authy) to generate a unique time-based one time password (TOTP). Ledn recommends using Token-based 2FA for enhanced security.

How to Enable 2FA on Your Ledn Account?

1. Log into Your Account:
   • Visit www.ledn.io and log in using your email and password.
2. Go to the Security Settings:
   • Once logged in, navigate to the top right corner of your dashboard and select “Security” from the drop-down menu.
3. Enable 2FA:
   • Choose between SMS-based 2FA or Token-based 2FA using an authenticator app. Follow the on-screen instructions to complete the setup.
4. Confirm Your 2FA Settings:
   • Once 2FA is enabled, you will be required to enter authentication code each time you log in to your Ledn account.

Why Should You Use Token-Based 2FA?

While SMS-based 2FA offers basic protection, using Token-based 2FA (through an authenticator app) provides a higher level of security. Token-based 2FA helps prevent SIM-swapping attacks, where hackers take control of your phone number and attempt to access your account. Ledn strongly recommends switching to Token-based 2FA for better protection.

What to Do if You Lose Access to Your 2FA Method?

If you lose access to your phone or authenticator app, visit the Help Center to learn how to recover your account and regain access. Clients who lose access to their 2FA method should submit a request to our support agents.

Additional Details:

• Security Recommendation: Ledn encourages all users to enable Token-based 2FA to reduce the risk of unauthorized access.
• Account Recovery: If you lose access to your 2FA method, visit the Help Center for assistance in recovering your account.
• For more information, please visit our Terms of Service and Privacy Policy.

What Is an Anti-Phishing Feature and Does Ledn Offer It?

Yes, Ledn offers an anti-phishing phrase feature to help protect your account from phishing attacks and fraudulent emails. By activating this feature, you'll create a personal security phrase that will appear in all transactional communications from Ledn. This way, you can easily verify the authenticity of the emails and identify phishing attempts.

How Do I Set Up an Anti-Phishing Phrase?

1. Login to Your Ledn Account:
   • Access the Security Settings from the upper right corner of your dashboard.
2. Activate the Anti-Phishing Phrase:
   • Choose the option to create an anti-phishing phrase. This phrase will be unique to you and displayed in all future emails from Ledn regarding your account.
   • Token-based 2FA is required to activate the Anti-Phishing Phrase.
3. Verify Authentic Emails:
   • Always check for the presence of your anti-phishing phrase in any transactional email you receive from Ledn. If the phrase is missing, it could indicate a phishing attempt. Please note marketing emails from Ledn, including monthly updates, do not include an Anti-Phishing Phrase.

How Do I Report Phishing Emails?

If you receive a transactional email that does not contain your anti-phishing phrase or appears suspicious:

• Do not click on any links or open attachments.
• Report it to Ledn: Visit our Help Center and submit a request for assistance, mentioning that you suspect a phishing email.
• Never share your passwords or authentication codes. Ledn will never request your password or personal security codes through email.

Other Ways to Protect Your Account:

• Enable Two-Factor Authentication (2FA): Adding an extra layer of security via Token-based 2FA (Time-based One-Time Password) ensures additional protection for your account.
• Safelisting: Ensure you enable wallet address safelisting for secure withdrawals. Once activated, withdrawals are only permitted to pre-approved addresses.

Yes, Ledn supports wallet address safelisting, a feature designed to increase the security of your account by restricting withdrawals to pre-approved wallet addresses. Once you have safelisted an address, you can only withdraw funds to the addresses on your list, helping protect your assets from unauthorized withdrawals.

How Do I Enable Wallet Address Safelisting?

1. Login to Your Ledn Account:
   • Navigate to the Security Settings in the upper right corner of your dashboard.
2. Activate Safelisting:
   • In the security section, choose Safelisted Addresses.
   • Add the BTC, USDC, USDT, ETH wallet addresses where you want to allow withdrawals. Each address will need to be labeled for easy reference.
3. Confirm With Token-based 2FA:
   • You must have Token Two-Factor Authentication (2FA) enabled to activate safelisting. SMS-based 2FA is not supported for this feature. If you haven’t enabled Token-based 2FA yet, follow the steps in our guide to set it up using an authenticator app like Google Authenticator or Authy.
4. Cooldown Period:
   • Any changes to your safelisted addresses (adding or removing an address) will trigger a cooldown period of 48 hours, during which withdrawals will be restricted. This period ensures your account remains protected if unauthorized changes are made.

Why Should I Use Safelisting?

Safelisting is a vital security feature that limits withdrawals to trusted addresses only. This reduces the risk of funds being sent to an unauthorized or fraudulent wallet if your account is compromised. When combined with Token 2FA and an Anti-Phishing Phrase, safelisting significantly enhances the security of your Ledn account.

How Can I Modify or Remove a Safelisted Address?

1. Go to the Security Settings section of your Ledn account.
2. Under Safelisted Addresses, you can modify or delete an existing wallet address.
3. Remember: Any modification triggers the 48-hour cooldown period, which temporarily restricts withdrawals to existing, new or modified addresses.

What Happens During the Cooldown Period?

During the 48-hour cooldown period, you will not be able to withdraw funds to existing, new or modified addresses. Withdrawals are limited to internal transfers, such as paying down an active loan. This restriction ensures that any unauthorized changes to your safelisted addresses cannot immediately result in a loss of funds.

Need Help Managing Safelisted Addresses?

If you encounter any issues or have concerns about managing your safelisted addresses, please visit our Help Center and submit a request for assistance.

Ledn offers several account security features that help you protect your account from unauthorized access. To keep your account safe, we recommend enabling the following security measures:

1. Enable Two-Factor Authentication (2FA):
   • Two-Factor Authentication (2FA) adds an extra layer of protection to your account by requiring a time-based code in addition to your password. We highly recommend using Token-based 2FA via an authenticator app like Google Authenticator or Authy, as it provides more security than SMS-based 2FA.
   • You can set up Token-based 2FA by navigating to the Security Settings in your Ledn dashboard and following the steps to pair your account with an authenticator app.
2. Enable wallet address safelisting: 
   • Use wallet address safelisting to secure your withdrawal process. By enabling safelisting, withdrawals can only be made to pre-approved wallet addresses, minimizing the risk of unauthorized transfers.
   • You can activate this feature in the Security Settings of your account.
3. Set Up an anti-phishing phrase: 
   • Create a unique anti-phishing phrase to appear in all official emails from Ledn. This helps verify the authenticity of communications and protects you from phishing attempts.
   • You can configure your anti-phishing phrase in your account's Security Settings.

What Else Can I Do to Protect My Account?

• Use Strong, Unique Passwords: Create a password that is difficult to guess and avoid using the same password for multiple accounts. Consider using a password manager to keep track of your credentials securely.
• Monitor Account Activity: Regularly review your account activity for any unusual transactions. If you notice any suspicious activity, report it immediately.
• Never share your passwords or authentication codes. Ledn will never request your password or personal security codes through email.
• Stay Updated: Be aware of the latest security practices and potential threats such as phishing attacks, SIM-swaps, and other fraud attempts.

What Should I Do If My Account Is Compromised?

If you believe your account has been compromised:

1. Immediately reset your password.
2. Review your account settings to ensure no unauthorized changes have been made.
3. Contact Ledn: Visit our Help Center and submit a request for assistance as soon as possible.

Yes, Ledn generates monthly account statements for all clients. These statements provide a detailed overview of your balances and transactions for the previous month.

When Are Monthly Statements Available?

• Availability Date: Monthly statements are typically generated on the third day of each month, covering all activity from the previous month.
• Access: You can view and download your monthly statements directly from your Ledn dashboard.

How Do I Access My Monthly Statements?

1. Login to Your Ledn Account:
   • Go to www.ledn.io and log in to your account.
2. Navigate to the Documents Section:
   • Once logged in, click on the “Hello, [Your Name]” dropdown menu in the top right corner of the screen.
   • Select “Documents” from the dropdown.
3. Download Your Statement:
   • You will arrive at the Monthly Statements page.
   • Select the month you want to view or download.
   • Click “Download” to get the statement as a PDF file.

Can I Access Historical Data Prior to Monthly Statements?

Ledn started generating monthly statements in August 2022, which reflect account activity from July 2022 onwards. For transactions prior to that date, you can download a CSV file that contains all historical transactions for your account from your activity section. 

What Should I Do If I Notice an Error on My Monthly Statement?

If you identify any discrepancies or issues with your statement:

• Contact Ledn Support: Visit our Help Center and submit a request for assistance, including details about the error.

Yes, Ledn allows you to add one or more beneficiaries to your account. 

How Do I Add a Beneficiary to My Ledn Account?

1. Login to Your Ledn Account:
   • Visit www.ledn.io and log in to your account.
2. Access the Beneficiary Settings:
   • In the upper right corner of your dashboard, open the drop-down menu and select Beneficiary.
3. Provide Beneficiary Information:
   • Fill out all required fields, including the name and contact details of your beneficiary.
4. Save and Confirm:
   • After completing the form, confirm the details and save the information. You will receive a confirmation once the beneficiary has been successfully added.

Can I Change or Remove a Beneficiary?

Yes, you can modify or remove a beneficiary at any time:

1. Navigate to the Beneficiary section in your account settings.
2. Update or delete the existing information.
3. Confirm your changes, which will be reflected immediately.

What Happens to My Account in the Event of My Passing?

In the event of your passing, Ledn will work with your estate’s authorized representative to manage the distribution of your account’s assets. The authorized representative or beneficiary may be required to provide legal documentation, such as a death certificate or will, to initiate the process. Ensure your beneficiary is aware of their role and the required procedures.

Legal & Compliance Notes:

• Adding a beneficiary does not override the applicable laws or the terms of any legally binding estate administration procedures in your local jurisdiction. It is recommended that you consult with a legal advisor to ensure that your wishes are properly documented.

Does Ledn Provide Tax Advice?

No, Ledn cannot provide tax, legal, or accounting advice. The tax implications of using Ledn products will vary depending on your individual situation, the country or region where you reside, and how transactions are classified under the local tax laws. It is strongly recommended that you consult with your own tax, legal, or accounting advisors to determine how Ledn products impact your tax obligations.

What Transaction Documents Does Ledn Provide?

• Monthly Statements: Ledn generates detailed monthly statements on the third day of each month, outlining your balances and transactions for the previous month. These statements may be useful for tax reporting purposes.
• Transaction History: You can download your full transaction history in CSV format directly from your Ledn dashboard. This file contains all transactions carried out on your account, which can be useful for tax reporting purposes.

How Can I Download My Transaction History?

1. Login to Your Ledn Account:
   • Visit www.ledn.io and log in to your account.
2. Access the Transaction History:
   • In your account dashboard, navigate to the Account Documentation section.
3. Download CSV File:
   • Select the CSV download option to get a detailed list of your transactions, which can be used for your tax calculations

Legal & Compliance Notes:

• Ledn provides tools such as monthly statements and transaction history that can be useful for tax reporting, but it is your responsibility to ensure compliance with local tax regulations. Please consult with a professional tax advisor to ensure all applicable tax obligations are met.

Is Ledn Available in My Country/State?

Ledn offers its services to clients in many countries around the world, but there are certain regions where Ledn may not operate due to regulatory or legal restrictions. Before signing up, it’s important to verify if Ledn is available in your country.

How Can I Check If Ledn Is Available in My Country/State?

1. Visit the Ledn Website:
   • You can check availability in your location by visiting our eligibility page here.
2. Contact Support:
   • If you're unsure whether Ledn is available in your country, visit our Help Center and submit a request. 

What Happens if Ledn Is Not Available in My Region?

If Ledn does not operate in your country, your KYC will be declined. We recommend checking back periodically, as Ledn may expand its services to additional regions in the future.

Legal & Compliance Notes:

Regional availability may change based on local regulations.