Deposits & Withdrawals

Depositing digital assets into your Ledn Transaction Account is straightforward and secure. You can deposit BTC, USDC, or USDT using the following steps:

Step-by-Step Guide:

1. Log in to your Ledn account at www.platform.ledn.io.
2. Select your Transaction Account (BTC, USDC, or USDT).
3. Click the "Deposit" button.
4. For USDC or USDT, if this is your first time depositing, generate a deposit address.
5. Copy the address or scan the QR code to ensure accuracy.
6. Send the funds:

• For BTC, ensure you are sending via the Bitcoin network.
• For USDC or USDT, ensure you are using the Ethereum network (ERC-20).

     7. Your deposit will appear once confirmed:

• BTC deposits: Require 6 confirmations.
• USDC or USDT deposits: Require 10 confirmations.

⚠ Important: Ensure you are using the correct network for deposits. Sending funds via unsupported networks may result in permanent loss.

You can withdraw BTC, USDC, or USDT to an external address by following these steps:

Step-by-Step Guide:

1. Log in to your Ledn account.
2. Select the Transaction account (BTC, USDC, or USDT).
3. Click the "Withdrawal" button.
4. Enter the withdrawal amount and the destination address.
5. Insert your 2FA code (if required).
6. Click “Submit.”

⚠ Important: Always send BTC to a Bitcoin on-chain address and USDC/USDT to an ERC-20 Ethereum address. Sending assets to incorrect or unsupported addresses may result in loss of digital assets.

If your withdrawal request has failed, here are some common issues and solutions to help you resolve it:

Browser Compatibility: Ensure you are using Google Chrome. If you're having trouble, try switching to incognito mode or using a different browser.

Minimum and Limit Amounts: Verify that the amount you are trying to withdraw meets Ledn’s minimum withdrawal amount and does not exceed the withdrawal limit for the asset (BTC, USDC, or USDT).

Correct Address: Double-check the withdrawal address for accuracy. Ensure there are no blank spaces before or after the address or the amount.

Safelisted Address Modifications: Have you modified (added, removed or edited) any of your safelisted addresses in the past 48 hours? If so, withdrawals to any external address may be temporarily disabled due to the 48-hour cooldown period. You’ll need to wait until the cooldown period expires before attempting the withdrawal again.

Tracking your transaction history on Ledn is easy. Follow these steps:

1. Log in to your Ledn account.
2. Go to the "Transaction Account" section of your dashboard and click the selected asset (BTC, USDC or USDT Transaction Account).
3. Download your deposit and withdrawal history as a CSV by clicking the “Download CSV” button.

This will help you maintain a record of your transactions for financial planning or reporting.

•  BTC withdrawals: No Ledn fee, but Bitcoin miner fees apply.
• USDC/USDT withdrawals: A flat fee of 10 USDC or 10 USDT.

Check the Rates and Withdrawal Terms page for additional information.

Withdrawal limits for each asset type:

• 100 BTC every 7 days.
• 1,000,000 USDC or USDT every 7 days.

Minimum withdrawal amounts:

•  BTC: 0.0005 BTC
  
• USDC/USDT: 10 USDC or USDT

Check the Rates and Withdrawal Terms page for additional information.

Why does Ledn ask where I'm withdrawing my crypto?

To keep your bitcoin safe and ensure smooth withdrawals, we ask about your destination when you withdraw cryptocurrency. This helps us maintain the security standards and regulatory compliance that have protected $10B+ in client assets over 7 years.

When withdrawing cryptocurrency from your Ledn account, we ask whether you're sending funds to:

• Self-custody wallet - A wallet where you control the private keys (like MetaMask, Ledger, or Trezor)

• Custodied wallet - A wallet managed by another service provider (like another exchange or lending platform)

Why are we collecting this information?

As Ledn pursues authorization as a crypto-asset service provider (CASP) under the EU's Markets in Crypto-Assets (MiCA) regulation, we must collect certain information for regulatory compliance. This information is required as part of the Travel Rule, a global standard that helps prevent money laundering and enhances transparency in cryptocurrency transactions.

How does this affect my withdrawal?

This information doesn't change your withdrawal experience. You still get:

• Same fast processing times

• Same withdrawal fees

• Complete control over your destinations

• No limits on amounts

You maintain complete control over where you send your cryptocurrency.

What is the Travel Rule?

The Travel Rule is a global standard that requires crypto service providers to collect basic information about transfers - similar to traditional banking. It's designed to prevent bad actors while protecting legitimate users like you, helping maintain the integrity of the financial system.

How does Ledn protect my information?

Ledn is committed to protecting your personal data:

• We only collect information required by law

• Your data is secured using industry-standard encryption

• Information is only shared with other institutions when legally required and only for transactions between regulated entities

• We adhere to GDPR and maintain strict data privacy standards

This enhanced compliance is part of how we've maintained our perfect track record of protecting client assets across 7 years and $10B+ in loans.

What if I choose the wrong option?

While we encourage accurate selection for compliance purposes, choosing the incorrect option won't prevent your withdrawal from being processed. If you're unsure:

• Self-custody: You have the private keys or seed phrase

• Custodied: You access it with a username/password on another platform

Do I need to provide this information for every withdrawal?

Yes, we collect this information for each withdrawal as the destination may vary between transactions.