Deposits & Withdrawals

Depositing digital assets into your Ledn Transaction Account is straightforward and secure.

Step-by-Step Guide:

1. Log in to your Ledn account at www.platform.ledn.io.

2. Select your Transaction Account.

3. Click the "Deposit" button.

4. For XAUT, USDC, USAT or USDT, if this is your first time depositing, generate a deposit address.

5. Copy the address or scan the QR code to ensure accuracy.

6. Send the funds:

• For BTC, ensure you are sending via the Bitcoin network.

• For XAUT, USDC, USAT or USDT, ensure you are using the Ethereum network (ERC-20).

7. Your deposit will appear once confirmed:

• BTC deposits: Require 6 confirmations

• XAUT, USDC, USAT or USDT deposits: Require 10 confirmations.

⚠ Important: Ensure you are using the correct network for deposits. Sending funds via unsupported networks may result in permanent loss.

You can withdraw to an external address by following these steps:

Step-by-Step Guide:

1. Log in to your Ledn account.

2. Select the Transaction account.

3. Click the "Withdrawal" button.

4. Enter the withdrawal amount and the destination address.

5. Insert your 2FA code (if required).

6. Click “Submit.”

⚠ Important: Always send BTC to a Bitcoin on-chain address and XAUT/USDC/USAT/USDT to an ERC-20 Ethereum address. Sending assets to incorrect or unsupported addresses may result in loss of digital assets.

If your withdrawal request has failed, here are some common issues and solutions to help you resolve it:

Browser Compatibility: Ensure you are using Google Chrome. If you're having trouble, try switching to incognito mode or using a different browser.

Minimum and Limit Amounts: Verify that the amount you are trying to withdraw meets Ledn’s minimum withdrawal amount and does not exceed the withdrawal limit for the asset. 

Withdrawal limit modifications: Have you raised or removed a limit in the past 3 days? If so, you will need to wait the 72 hour cool down period before attempting the withdrawal again. 

Correct Address: Double-check the withdrawal address for accuracy. Ensure there are no blank spaces before or after the address or the amount.

Safelisted Address Modifications: Have you modified (added, removed or edited) any of your safelisted addresses in the past 48 hours? If so, withdrawals to any external address may be temporarily disabled due to the 48-hour cooldown period. You’ll need to wait until the cooldown period expires before attempting the withdrawal again.

Tracking your transaction history on Ledn is easy. Follow these steps:

1. Log in to your Ledn account.
2. Go to the "Transaction Account" section of your dashboard and click the selected asset.
3. Download your deposit and withdrawal history as a CSV by clicking the “Download CSV” button.

This will help you maintain a record of your transactions for financial planning or reporting.

Yes, withdrawal limits apply to external withdrawals from your Transaction Account. They do not apply to internal transfers. Ledn has default withdrawal amounts per asset, and you can also customize your daily and monthly limits for additional control over your account security.

Default Withdrawal limits for each asset type:

• 100 BTC every 7 days

• 1,000,000 USDC, USDT, USAT, or XAUT every 7 days

Minimum Withdrawal Amounts

• BTC: 0.0005 BTC
• USDC/USAT/USDT: 10 
• XAUT: 0.002 XAUt

Customizing Withdrawal Limits

You can set custom daily and monthly withdrawal limits for each currency you hold.. These limits are denominated in USD and apply to outbound withdrawals to external addresses. Transfers between your own Ledn accounts and loan disbursements do not count against your limits.

To set up personal withdrawal limits:

1. Sign in and go to Settings → Withdrawal Limits.
2. Select the currency you want to set limits for.
3. Enter a daily limit and a monthly limit in USD. The daily limit must be less than or equal to the monthly limit.
4. Save your changes. Limits that are lower than your current limits take effect immediately. Limits that are higher than your current limits are pending for 3 days before taking effect.

To remove a personal withdrawal limit, tap Remove. The removal is pending for 3 days before taking effect. You can cancel the removal at any time during that window.

Monitoring Your Usage

On the Withdrawal Limits settings page, you can view your current usage for the last 24 hours and last 30 days, your remaining headroom for each period, when your usage resets, and any pending limit changes.

Why Set a Custom Limit?

Setting a personal withdrawal limit caps how much can be withdrawn from your account within a given period. If your account is ever compromised, this limits the exposure even if someone gets past your password and two-factor authentication. Raising or removing a limit requires a 3-day waiting period, giving you time to detect and cancel any unauthorized change before it takes effect.

You will receive email notifications whenever a withdrawal limit is set, changed, scheduled, or cancelled.

Check the Rates and Withdrawal Terms page for additional information.

Why does Ledn ask where I'm withdrawing my crypto?

To keep your bitcoin safe and ensure smooth withdrawals, we ask about your destination when you withdraw cryptocurrency. This helps us maintain the security standards and regulatory compliance that have protected $10B+ in client assets over 7 years.

When withdrawing cryptocurrency from your Ledn account, we ask whether you're sending funds to:

• Self-custody wallet - A wallet where you control the private keys (like MetaMask, Ledger, or Trezor)

• Custodied wallet - A wallet managed by another service provider (like another exchange or lending platform)

Why are we collecting this information?

As Ledn pursues authorization as a crypto-asset service provider (CASP) under the EU's Markets in Crypto-Assets (MiCA) regulation, we must collect certain information for regulatory compliance. This information is required as part of the Travel Rule, a global standard that helps prevent money laundering and enhances transparency in cryptocurrency transactions.

How does this affect my withdrawal?

This information doesn't change your withdrawal experience. You still get:

• Same fast processing times

• Same withdrawal fees

• Complete control over your destinations

• No limits on amounts

You maintain complete control over where you send your cryptocurrency.

What is the Travel Rule?

The Travel Rule is a global standard that requires crypto service providers to collect basic information about transfers - similar to traditional banking. It's designed to prevent bad actors while protecting legitimate users like you, helping maintain the integrity of the financial system.

How does Ledn protect my information?

Ledn is committed to protecting your personal data:

• We only collect information required by law

• Your data is secured using industry-standard encryption

• Information is only shared with other institutions when legally required and only for transactions between regulated entities

• We adhere to GDPR and maintain strict data privacy standards

This enhanced compliance is part of how we've maintained our perfect track record of protecting client assets across 7 years and $10B+ in loans.

What if I choose the wrong option?

While we encourage accurate selection for compliance purposes, choosing the incorrect option won't prevent your withdrawal from being processed. If you're unsure:

• Self-custody: You have the private keys or seed phrase

• Custodied: You access it with a username/password on another platform

Do I need to provide this information for every withdrawal?

Yes, we collect this information for each withdrawal as the destination may vary between transactions.