If your withdrawal request has failed, here are some common issues and solutions to help you resolve it:
- Browser Compatibility: Ensure you are using Google Chrome. If you're having trouble, try switching to incognito mode or using a different browser.
- Minimum and Limit Amounts: Verify that the amount you are trying to withdraw meets Ledn’s minimum withdrawal amount and does not exceed the withdrawal limit for the asset (BTC, USDC, USDT, or ETH).
- Correct Address: Double-check the withdrawal address for accuracy. Ensure there are no blank spaces before or after the address or the amount.
- Safelisted Address Modifications: Have you modified (added, removed or edited) any of your safelisted addresses in the past 48 hours? If so, withdrawals to any external address may be temporarily disabled due to the 48-hour cooldown period. You’ll need to wait until the cooldown period expires before attempting the withdrawal again.