Completing the KYC (Know Your Customer) process is essential to start using Ledn’s services. If you’re experiencing issues, this guide will help you troubleshoot common problems and ensure your documents meet the necessary requirements for verification.
Possible KYC Issues and How to Address Them
- Government ID Requirements
- Ensure that the submitted photo-ID is government-issued and includes the following information:
- Your full legal name (first and last name) that matches your Ledn profile
- Date of birth
- ID number
- Date of issue and expiry date
- Use an ID Document, Driver’s License, or Passport from your country of residency to complete the verification.
- Make sure the document is valid (not expired) and clearly legible in the uploaded image.
- Ensure that the submitted photo-ID is government-issued and includes the following information:
- Proof of Address Requirements
- Verify that your proof of address document is:
- No more than 90 days old
- Clearly shows your full legal name and address as registered on your Ledn profile
- Ensure that all information on the document is clear and legible.
- An accepted document type, such as:
- Verify that your proof of address document is:
- Main utility bills (e.g., electricity, water, gas, phone, TV, internet)
- Bank Debit Card Statements
- Bank Credit Card Statements
- Personal Insurance Payments
- Government ID that is not the same as the one used for your identity verification
- Documents issued by an authority in your country/state certifying your place of residence
- Image Quality
- Poor image quality can lead to verification issues. Follow these tips to improve image quality:
- Use bright lighting and avoid shadows over your document.
- Place the document on a flat, dark surface to enhance contrast.
- Ensure that all text on the document is clear and readable.
- Avoid cropping the document’s edges to ensure the full ID or proof of address is visible.
- Poor image quality can lead to verification issues. Follow these tips to improve image quality:
What If the KYC System Doesn’t Recognize My ID or Picture?
If your ID or picture is still not recognized by the KYC system after following the above steps:
- Retry the Submission: Ensure the document meets all specified requirements and resubmit.
- Contact Support: If issues persist, submit a request through the Help Center for additional assistance. Our support team is ready to guide you through alternative verification options if needed.