Ledn recognizes that personal information may change over time, such as your address, phone number, or legal name. While certain updates are possible, others may require a new verification process due to regulatory and security requirements. This article explains when and how you can update your verified information.
What Information Can I Update?
- Phone Number:
- To update your phone number, please contact Ledn Support through the Help Center.
- Address:
- If you have moved or need to update your residential address, you must submit, through the Help Center, a new proof of address document showing your updated address. Ensure your document meets the following requirements:
- Recency: The document must be no more than 90 days old.
- Full Legal Name: It must show your full legal name and updated address as registered on your Ledn profile.
- Accepted Document Types:
- Main utility bills (e.g., electricity, water, gas, phone, TV, internet)
- Bank Debit Card Statements
- Bank Credit Card Statements
- Personal Insurance Payments
- Government ID that is not the same as the one used for your identity verification
- Documents issued by the corresponding authority in your current country certifying your place of residence
- If you have moved or need to update your residential address, you must submit, through the Help Center, a new proof of address document showing your updated address. Ensure your document meets the following requirements:
- Legal Name:
- If you’ve legally changed your name, contact Ledn Support through the Help Center to initiate the update process. You will need to provide official documentation of the name change, such as a government-issued document or a court order, along with a government-issued ID reflecting your updated name.
- Email Address
Please note that your email address cannot be changed once your account has been registered. If you need to use a different email, we recommend creating a new Ledn account with the desired email address. Once the new account is approved, you can request the closure of the old account.
Migrating Balances: You can transfer your BTC, USDC, USDT, and ETH balances from the old account to the new one, but any active loans will need to remain in the old account until they are closed.
How to Submit an Update Request
To request an update for your verified information:
- Visit the Help Center and submit a support request explaining the details you need to update.
- Provide Required Documentation:
- For address changes: Attach a recent proof of address document that meets the requirements listed above.
- For name changes: Include legal documentation showing your name change.
- Await Confirmation: Ledn’s support team will review your request within 48 business hours. If any additional information is needed, a support specialist will reach out to guide you through the process.