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Transactions Accounts

About Transactions Accounts

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María

What is a Ledn Transaction Account, and what can I do with it?

A Ledn Transaction Account is a non-interest-bearing account designed to help you manage your digital assets on the Ledn platform. This account serves multiple purposes, including:

  • Deposits and Withdrawals: Add or remove assets including Bitcoin (BTC), Gold (XAUT), USDC, USDT and USAT.

  • Access Other Products: Access and manage Ledn products like Loans, Trade, DCNs, and Growth accounts.

  • Top-Up and Auto Top-Up: Automatically maintain sufficient account balances for various product management activities on Ledn.

Note: Transaction Accounts are subject to jurisdictional availability. The availability of specific features may vary depending on your region.

María

What is the difference between a Growth account and Transaction account?

A Growth account is an account where you can earn interest.

A Transaction account is a non-interest-bearing account for adding and withdrawing assets, and managing your Ledn products and services like Loans, Trade, Transfer and DCNs. Transaction account assets are primarily held in cold storage. Your Transaction account is where you can add assets to your Growth account, and the destination for assets you withdraw from your Growth account.You can switch between Growth and Transaction accounts at any time.

Please note that starting July 1st, BTC and ETH Growth Accounts will stop earning interest.

Deposits & Withdrawals

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María

How do I deposit funds into my Transaction Account?

Depositing digital assets into your Ledn Transaction Account is straightforward and secure.

Step-by-Step Guide:

  1. Log in to your Ledn account at www.platform.ledn.io.

  2. Select your Transaction Account.

  3. Click the "Deposit" button.

  4. For XAUT, USDC, USAT or USDT, if this is your first time depositing, generate a deposit address.

  5. Copy the address or scan the QR code to ensure accuracy.

  6. Send the funds:

  • For BTC, ensure you are sending via the Bitcoin network.

  • For XAUT, USDC, USAT or USDT, ensure you are using the Ethereum network (ERC-20).

  1. Your deposit will appear once confirmed:

  • BTC deposits: Require 6 confirmations

  • XAUT, USDC, USAT or USDT deposits: Require 10 confirmations.

⚠ Important: Ensure you are using the correct network for deposits. Sending funds via unsupported networks may result in permanent loss.

María

How do I withdraw funds from my Transaction Account?

You can withdraw to an external address by following these steps:

Step-by-Step Guide:

  1. Log in to your Ledn account.

  2. Select the Transaction account.

  3. Click the "Withdrawal" button.

  4. Enter the withdrawal amount and the destination address.

  5. Insert your 2FA code (if required).

  6. Click “Submit.”

⚠ Important: Always send BTC to a Bitcoin on-chain address and XAUT/USDC/USAT/USDT to an ERC-20 Ethereum address. Sending assets to incorrect or unsupported addresses may result in loss of digital assets.

María

I requested a withdrawal from my Transaction Account to an external address. How long will it take?

María

How do I troubleshoot failed withdrawals?

If your withdrawal request has failed, here are some common issues and solutions to help you resolve it:

Browser Compatibility: Ensure you are using Google Chrome. If you're having trouble, try switching to incognito mode or using a different browser.

Minimum and Limit Amounts: Verify that the amount you are trying to withdraw meets Ledn’s minimum withdrawal amount and does not exceed the withdrawal limit for the asset. 

Withdrawal limit modifications: Have you raised or removed a limit in the past 3 days? If so, you will need to wait the 72 hour cool down period before attempting the withdrawal again. 

Correct Address: Double-check the withdrawal address for accuracy. Ensure there are no blank spaces before or after the address or the amount.

Safelisted Address Modifications: Have you modified (added, removed or edited) any of your safelisted addresses in the past 48 hours? If so, withdrawals to any external address may be temporarily disabled due to the 48-hour cooldown period. You’ll need to wait until the cooldown period expires before attempting the withdrawal again.

María

How do I track my deposit and withdrawal history?

Tracking your transaction history on Ledn is easy. Follow these steps:

  1. Log in to your Ledn account.
  2. Go to the "Transaction Account" section of your dashboard and click the selected asset.
  3. Download your deposit and withdrawal history as a CSV by clicking the “Download CSV” button.

This will help you maintain a record of your transactions for financial planning or reporting.

María

Are there any withdrawal limits to the Transaction Account?

Yes, withdrawal limits apply to external withdrawals from your Transaction Account. They do not apply to internal transfers. Ledn has default withdrawal amounts per asset, and you can also customize your daily and monthly limits for additional control over your account security.

Default Withdrawal limits for each asset type:

  • 100 BTC every 7 days

  • 1,000,000 USDC, USDT, USAT, or XAUT every 7 days

Minimum Withdrawal Amounts

  • BTC: 0.0005 BTC
  • USDC/USAT/USDT: 10 
  • XAUT: 0.002 XAUt

Customizing Withdrawal Limits

You can set custom daily and monthly withdrawal limits for each currency you hold.. These limits are denominated in USD and apply to outbound withdrawals to external addresses. Transfers between your own Ledn accounts and loan disbursements do not count against your limits.

To set up personal withdrawal limits:

  1. Sign in and go to Settings → Withdrawal Limits.
  2. Select the currency you want to set limits for.
  3. Enter a daily limit and a monthly limit in USD. The daily limit must be less than or equal to the monthly limit.
  4. Save your changes. Limits that are lower than your current limits take effect immediately. Limits that are higher than your current limits are pending for 3 days before taking effect.

To remove a personal withdrawal limit, tap Remove. The removal is pending for 3 days before taking effect. You can cancel the removal at any time during that window.

Monitoring Your Usage

On the Withdrawal Limits settings page, you can view your current usage for the last 24 hours and last 30 days, your remaining headroom for each period, when your usage resets, and any pending limit changes.

Why Set a Custom Limit?

Setting a personal withdrawal limit caps how much can be withdrawn from your account within a given period. If your account is ever compromised, this limits the exposure even if someone gets past your password and two-factor authentication. Raising or removing a limit requires a 3-day waiting period, giving you time to detect and cancel any unauthorized change before it takes effect.

You will receive email notifications whenever a withdrawal limit is set, changed, scheduled, or cancelled.

Check the Rates and Withdrawal Terms page for additional information.

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