Withdrawals to an external address are usually processed within the first 48 business hours after their request; however, please note that it may take us up to seven (7) days to fully process any withdrawal transfer request from your Transaction account.
About Transactions Accounts
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What is a Ledn Transaction Account, and what can I do with it?
A Ledn Transaction Account is a non-interest-bearing account designed to help you manage your digital assets on the Ledn platform. This account serves multiple purposes, including:
- Deposits and Withdrawals: Add or remove assets like Bitcoin (BTC), USD Coin (USDC), and Tether (USDT).
- Access Other Products: Access and manage Ledn products like Loans, Trade, DCNs, and Growth accounts in USDT and USDC.
- Top-Up and Auto Top-Up: Automatically maintain sufficient account balances for various product management activities on Ledn.
⚠ Note: Transaction Accounts are subject to jurisdictional availability. The availability of specific features may vary depending on your region.
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What is the difference between a Growth account and Transaction account?
A Growth account is an account where you can earn interest.
A Transaction account is a non-interest-bearing account for adding and withdrawing assets, and managing your Ledn products and services like Loans, Trade, Transfer and DCNs. Transaction account assets are primarily held in cold storage. Your Transaction account is where you can add assets to your Growth account, and the destination for assets you withdraw from your Growth account.You can switch between Growth and Transaction accounts at any time.
Please note that starting July 1st, BTC and ETH Growth Accounts will stop earning interest.
Deposits & Withdrawals
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How do I deposit funds into my Transaction Account?
Depositing digital assets into your Ledn Transaction Account is straightforward and secure. You can deposit BTC, USDC, or USDT using the following steps:
Step-by-Step Guide:
- Log in to your Ledn account at www.platform.ledn.io.
- Select your Transaction Account (BTC, USDC, or USDT).
- Click the "Deposit" button.
- For USDC or USDT, if this is your first time depositing, generate a deposit address.
- Copy the address or scan the QR code to ensure accuracy.
- Send the funds:
- For BTC, ensure you are sending via the Bitcoin network.
- For USDC or USDT, ensure you are using the Ethereum network (ERC-20).
7. Your deposit will appear once confirmed:
- BTC deposits: Require 6 confirmations.
- USDC or USDT deposits: Require 10 confirmations.
⚠ Important: Ensure you are using the correct network for deposits. Sending funds via unsupported networks may result in permanent loss.
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How do I withdraw funds from my Transaction Account?
You can withdraw BTC, USDC, or USDT to an external address by following these steps:
Step-by-Step Guide:
- Log in to your Ledn account.
- Select the Transaction account (BTC, USDC, or USDT).
- Click the "Withdrawal" button.
- Enter the withdrawal amount and the destination address.
- Insert your 2FA code (if required).
- Click “Submit.”
⚠ Important: Always send BTC to a Bitcoin on-chain address and USDC/USDT to an ERC-20 Ethereum address. Sending assets to incorrect or unsupported addresses may result in loss of digital assets.
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I requested a withdrawal from my Transaction Account to an external address. How long will it take?
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How do I troubleshoot failed withdrawals?
If your withdrawal request has failed, here are some common issues and solutions to help you resolve it:
Browser Compatibility: Ensure you are using Google Chrome. If you're having trouble, try switching to incognito mode or using a different browser.
Minimum and Limit Amounts: Verify that the amount you are trying to withdraw meets Ledn’s minimum withdrawal amount and does not exceed the withdrawal limit for the asset (BTC, USDC, or USDT).
Correct Address: Double-check the withdrawal address for accuracy. Ensure there are no blank spaces before or after the address or the amount.
Safelisted Address Modifications: Have you modified (added, removed or edited) any of your safelisted addresses in the past 48 hours? If so, withdrawals to any external address may be temporarily disabled due to the 48-hour cooldown period. You’ll need to wait until the cooldown period expires before attempting the withdrawal again.
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How do I track my deposit and withdrawal history?
Tracking your transaction history on Ledn is easy. Follow these steps:
- Log in to your Ledn account.
- Go to the "Transaction Account" section of your dashboard and click the selected asset (BTC, USDC or USDT Transaction Account).
- Download your deposit and withdrawal history as a CSV by clicking the “Download CSV” button.
This will help you maintain a record of your transactions for financial planning or reporting.
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How much does a withdrawal cost?
- BTC withdrawals: No Ledn fee, but Bitcoin miner fees apply.
- USDC/USDT withdrawals: A flat fee of 10 USDC or 10 USDT.
Check the Rates and Withdrawal Terms page for additional information.