If you're experiencing trouble accessing the Ledn website, follow these troubleshooting steps to resolve the issue. If the problem continues, you can submit a detailed request for assistance to our team.
Step-by-Step Troubleshooting Guide
-
Ensure Your Device’s Date and Time Settings Are Automatic:
On your computer or smartphone, set your date and time to update automatically rather than selecting them manually.
Make sure your time zone is set to “automatic” to match your current location.
If you’re using an authenticator app for 2FA, ensure the app’s date and time settings are also set to automatic to keep the codes in sync.
-
Clear Browser Cache and Cookies, Then Reset the Browser:
Go to your browser’s settings and find the options to clear browsing data, cache, and cookies.
Once cleared, restart your browser and attempt to log in again.
If this doesn’t work, try using Google Chrome in either traditional or incognito mode for a fresh session.
You may also want to try accessing the website on a different device to see if the issue is specific to one device.
-
Disable VPN Connection Temporarily:
If you’re using a VPN, turn it off temporarily and try to access the Ledn website again.
If this resolves the issue, adjust your VPN settings or whitelist the Ledn website within your VPN.
-
Collect Details If the Issue Persists:
On the screen where you encounter the error, right-click and select Inspect.
Navigate to the Network tab to view your network details.
Take a screenshot of this tab and submit it through the Help Center. This helps our team investigate and provide further support.