If you're experiencing trouble accessing the Ledn website, follow these troubleshooting steps to resolve the issue. If the problem continues, you can submit a detailed request for assistance to our team.
Step-by-Step Troubleshooting Guide
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Ensure Your Device’s Date and Time Settings Are Automatic:
- On your computer or smartphone, set your date and time to update automatically rather than selecting them manually.
- Make sure your time zone is set to “automatic” to match your current location.
- If you’re using an authenticator app for 2FA, ensure the app’s date and time settings are also set to automatic to keep the codes in sync.
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Clear Browser Cache and Cookies, Then Reset the Browser:
- Go to your browser’s settings and find the options to clear browsing data, cache, and cookies.
- Once cleared, restart your browser and attempt to log in again.
- If this doesn’t work, try using Google Chrome in either traditional or incognito mode for a fresh session.
- You may also want to try accessing the website on a different device to see if the issue is specific to one device.
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Disable VPN Connection Temporarily:
- If you’re using a VPN, turn it off temporarily and try to access the Ledn website again.
- If this resolves the issue, adjust your VPN settings or whitelist the Ledn website within your VPN.
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Collect Details If the Issue Persists:
- On the screen where you encounter the error, right-click and select Inspect.
- Navigate to the Network tab to view your network details.
Take a screenshot of this tab and submit it through the Help Center. This helps our team investigate and provide further support.