Currently, Ledn accounts are linked to the email address used during registration, and email addresses are not editable. If you need to use a new email address for your account, you’ll need to follow a specific process outlined below.
Can I Change the Email Linked to My Account?
While Ledn does not support email changes, you can create a new account with the preferred email address. Once KYC is approved, you can transfer the balances from your account as applicable. Here’s how:
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Create a New Account:
- Sign up for a new Ledn account using your new email address.
- Complete the KYC verification process to ensure the new account is activated. If you are having issues with your KYC verification, please submit an assistance request through the Help Center.
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Transfer Assets from Your Old Account to the New Account:
- Once the new account KYC is approved, you can transfer any balance in your account from the old account to the new one.
- Important Note: Any active Ledn Loans must remain in the original account until they are fully repaid and closed.
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Contact Ledn to Close the Old Account:
- After transferring your balances and ensuring there are no active loans, please visit the Help Center and submit a request to close your old account.
Important Considerations
- One Account Policy: Ledn permits only one account per individual. However, clients with active loans are exempt from this policy while they have active loans as the original account will need to remain open until the loan is closed.
- Loan Accounts: Any active loans cannot be transferred and must remain with the original account until they are closed.