If you’ve lost access to the device you use for your Token 2FA (authenticator app), Ledn can help you reset this authentication method to SMS. Follow the steps below to start the reset process.
Contact Ledn Support to Request a Token 2FA Reset
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Submit a Request for Token 2FA Reset:
- Go to the Help Center and submit a request, specifying that you need a reset for your TOTP/ Token 2FA.
- Our Client Success team will provide you with detailed instructions and any specific requirements needed to reset your Token 2FA.
- Note: In some cases, you may be asked to participate in a security video call as an additional verification step to safeguard your account.
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Re-enable Token 2FA After Reset (for Better Security):
- Once your Token 2FA has been reset, we recommend you re-enable it to maintain high security for your account. Follow the steps outlined in the article Does Ledn Use Two-Factor Authentication (2FA)? What Is It? to configure Token 2FA again.
Important Considerations
- Verification Process: To ensure your account security, Ledn may require additional verification steps as part of the 2FA reset process.
- Increased Security with Token 2FA: Re-enabling Token 2FA is recommended as it offers enhanced protection against potential unauthorized access or SIM swap.