If you're not receiving an SMS code when trying to register, log into your Ledn account, follow these steps to troubleshoot the issue.
Possible Reasons You’re Not Receiving the SMS Code
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Phone Number Change:
- If you've recently changed your phone number, Ledn may still be sending the SMS code to your old number. Please contact the support team if you have recently changed your phone number. - How do I update my account’s phone number?
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Using an Authenticator App Instead of SMS:
- If the screen is asking for a TOTP (Time-based One-Time Password) instead of an SMS code, this indicates you’ve switched to Token 2FA. In this case, open your authenticator app (e.g., Google Authenticator or Authy) to retrieve the code.
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Mobile Carrier Compatibility Issues:
- In some cases, your mobile carrier may block certain SMS messages, or there may be compatibility issues with SMS delivery. Contact your mobile carrier to ensure that they are not blocking messages from Ledn.
What Should I Do Next?
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Contact Ledn Support:
- If you're still not receiving the SMS code and none of the above reasons seem to apply, reach out to us through the Help Center. Our team can confirm if the issue is due to a phone number change, authenticator use, or carrier compatibility, and provide further guidance on resolving the issue.
Migrate to Token 2FA for Better Security
If you’re experiencing frequent issues with SMS codes, consider switching to Token 2FA, which provides a more secure and reliable authentication method. Follow the instructions in the article Does Ledn Use Two-Factor Authentication (2FA)? What Is It? to enable Token 2FA.