If you suspect that your Ledn account may have been compromised or hacked, it’s important to act quickly to help protect your account and assets.
Step 1: Contact Ledn Client Success Immediately
If you believe your account has been compromised, please contact our Client Success team through the Help Center or by email as soon as possible.
Once our team has reviewed your report, our team will take appropriate protective steps to help secure your account.
Examples of suspicious activity may include:
Unrecognized login notifications
Unauthorized password or 2FA changes
Unexpected withdrawals, trades, or loan activity
Step 2: Verification
Our team will guide you through a verification process to confirm your identity and gather additional information regarding the reported activity.
Step 3: Account Recovery
Once you are ready to recover access to your account, we will provide the next steps required to proceed with the recovery process.
Step 4: Account Review
Once the required verification steps are completed, our internal teams will carefully review your case.
Depending on the findings, we may:
Re-enable your account, or
Request additional information if necessary to continue the review process.
Additional Security Recommendations
To help keep your account secure and reduce the risk of future unauthorized access, we recommend reviewing our article:
What Should I Do to Keep My Ledn Account Safe?
This article includes important security best practices and proactive measures you can take to better protect your account and personal information.
If you believe your account has been compromised, please contact us immediately through our Help Center or by email.