If you've lost access to your Authenticator App (TOTP), Passkey, or Hardware Security Keys, Ledn can help you regain access to your account.
What Should I Do?
If you can no longer authenticate, please contact Ledn's Client Success Team through the Help Center using the email address associated with your Ledn account.
For security purposes, we'll guide you through the required identity verification process. Once successfully completed, we'll reset your authentication method to SMS so you can regain access to your account.
Once you have access again, you can configure a new Passkey or Hardware Security Key from your account's Security Settings.
What If I Lose One of My Hardware Security Keys?
If you have another registered Hardware Security Key, you don't need to complete the account recovery process.
Simply:
Log in using one of your other registered Hardware Security Keys.
Navigate to Settings → Security → Two-Factor Authentication.
Find the Hardware Security Key you lost and select Delete.
Follow the authentication steps to confirm the removal.
If needed, register a new Hardware Security Key as a replacement.
If you've lost access to all of your registered Hardware Security Keys, contact our Client Success Team through the Help Center and we'll guide you through the same account recovery and SMS reset process described above.